Eau Claire, Wisconsin
4330 Golf Terrace, Suite 105, Eau Claire WI 54701
Phone: 715-833-8336 | Fax: 715-833-8971 | Email:
Included in the Eau Claire office are the company's heavy equipment experts and the property General Adjuster.
Meet Our Staff
Officers
Mike Heck, President
General Adjuster, CPCU, AIC
Mike is a Property General Adjuster specializing in homeowner and commercial losses. Mike's credentials include:
- BA degree
- General Adjuster Program
- Basic Casualty and Property and Intermediate Property Insurance Schools
- Instructor, Program in General Insurance
- Chartered Property Casualty Underwriter designation (CPCU)
- Associate in Claims; Certificate of General Insurance
- Hazardous Waste Operations and Emergency Response (HAZMAT certified)
- Xactimate Proficient
Randy Wollmer, Vice President
CPCU, AIC
Randy is a multi-line adjuster with an emphasis in casualty claims. Randy's credentials include:
- BA degree
- Basic Casualty and Property, Intermediate Casualty, and Advanced Casualty Schools
- Associate in Claims
- Chartered Property Casualty Underwriter designation (CPCU)
- Past President and Treasurer of Western Wisconsin Adjuster Association
Property
Mike Heck, President
General Adjuster, CPCU, AIC
Mike is a Property General Adjuster specializing in homeowner and commercial losses. Mike's credentials include:
- BA degree
- General Adjuster Program
- Basic Casualty and Property and Intermediate Property Insurance Schools
- Instructor, Program in General Insurance
- Chartered Property Casualty Underwriter designation (CPCU)
- Associate in Claims; Certificate of General Insurance
- Hazardous Waste Operations and Emergency Response (HAZMAT certified)
- Xactimate Proficient
Dan Wollmer
Dan has over 12 years of experience in the construction materials industry as an estimator and outside salesman. Dan also worked 2 years for a residential home builder doing hands-on construction. He has attended many seminars detailing the various types of building products along with proper installation methods.
Dan completed the Basic Residential course taught by Joe Sprangers at Fox Valley Technical College, attained certification as a Water Restoration Technician, and is proficient with Xactimate Estimating. These attributes along with having achieved degrees in Supervisory Management and Business & Marketing have allowed for a quick and easy transition to claims adjusting.
- Chippewa Valley Technical College, Supervisory Management and Business & Marketing degrees
- Fox Valley Technical College, Basic Residential Insurance
- IICRC Water Damage Restoration Designation
- Haag Certified Roofing Inspector, 2018
- Xactimate Proficient
- 14 years of experience in the construction field
- Completed AIC 30
Luke Smith
Luke's college degree in Entrepreneurship Management landed him as the owner/operator of a licensed construction company for 15 years. His hands-on construction knowledge combined with his communication, management, and customer service skills provide for quality handling of residential and commercial losses.
- BA Degree from UW-Eau Claire in Entrepreneurship Management
- Owner of a roofing and exterior construction company for 15 years
- Wisconsin Dept of Safety and Professional Services (DSPS) licensed Dwelling Contractor
- State of Wisconsin Lead Safe Renovator
- Certainteed certified Master Shingler and Quality Specialist
- Owens Corning Preferred Contractor
- Duro-Last Master Contractor
- Completed Associate in Claims (AIC)
- IICRC Water Damage Restoration Designation
- Minnesota Licensed
Adam Mousel
After graduating CVTC, Adam began working for a local contractor doing new home construction and remodeling. He has spent the eight years with 3M as a Group Leader and Trainer. Adam's construction experience along with his strong communication skills allowed for a smooth transition into handling insurance claims.
- MN Licensed Independent Adjuster-Property & Casualty
- Chippewa Valley Technical College, Business & Marketing degree
- Group Leader & Trainer at 3M
- Home Building Construction
- Completed AINS 21 and AIC 30
- IICRC Water Damage Restoration Desination
Jason Ruppert
Jason is joining our team after having spent the last 25 years with the Eau Claire Police Department. Jason has participated in continuing education throughout his career. He has extensive computer knowledge and past experience with building construction. Jason is excited to apply his skills to handling insurance claims.
- Business Degree from Lakeland College
- Medal of Valor from Wisconsin Professional Police Association
- 2019 Chamber of Commerce Public Employee of the Year
- Crash and Evidence Investigation Schools
- Volunteer Coach of Youth Sports
- IICRC Water Mitigation Designation
- Currently Enrolled in AIC Courses
Casualty
Randy Wollmer, Vice President
CPCU, AIC
Randy is a multi-line adjuster with an emphasis in casualty claims. Randy's credentials include:
- BA degree
- Basic Casualty and Property, Intermediate Casualty, and Advanced Casualty Schools
- Associate in Claims
- Chartered Property Casualty Underwriter designation (CPCU)
- Past President and Treasurer of Western Wisconsin Adjuster Association
Auto/Heavy Equipment Appraisers
Chris Smith
Chris has 33-years of experience in the automotive repair industry including 3 years as a body shop estimator. Chris has since been our appraiser for 3 years. His overall understanding of automobiles provides for an accurate estimate of both body and mechanical damage repair.
- ASE parts specialist
- UW-EC courses in computer science
Joe Susa
Having over 25 years of experience in the auto and heavy equipment repairs allows Joe to fit in nicely to our appraisal division. Joe started out as a body repairman and moved up to shop manager at Indianhead Truck and Auto Body in Eau Claire. Joe's training through the auto body repair program and years of detailed estimate writing on heavy equipment gives our client assurance that an accurate reflection of damage is presented
- CVCT Auto Body Degree
- Hazemat Tanker-Trailer Training
- ICAR Platinum Training
- ASE Master Collision Technician
Dan Westaby
Dan is one of the only Vale National certified heavy equipment specialists in Western and Central Wisconsin. His years of auto, truck and snowmobile repair, augmented by the heavy equipment certification, means a quality repair estimate for your file. Dan not only does repairs, but has also raced stock cars and snowmobiles.
- Chippewa Valley Technical College Auto Body Degree
- Owner of a body shop for 16 years
- Continuing education through the I-car program
- Vale National Heavy Equipment Certification
Support Staff
Delcie Jensen
Delcie is adept not only with the computer, but also customer service and organizing. If you have the opportunity, be sure to ask Delcie about the culture in Thailand where she lived for seven years.
Nancy Mikkelsen
Nancy is the claim secretary and is responsible for providing the support for our Eau Claire staff. She has over 20 years of experience as a Health Insurance Claims Processor and Receptionist.